Troubleshooting your XBotGo Falcon

These features are currently being tested by programs within our Innovation Group. They will be available to all programs on TeamSnap ONE soon.

Most Falcon hiccups come down to one of three things: power, connection, or placement — and most are quick to fix. This article is organized by what you're seeing, so you can jump to your situation. Everything here is done within the TeamSnap ONE app.

Your XbotGo Falcon won't turn on or connect

Check the power safety lock. The lock next to the power button must be in the unlocked position for the camera to power on or connect. This is the most common first-time snag.
Make sure it's charged and powered on. Give it a charge if the battery is low.
Keep it close. Stay within about 20 yards of the camera while you connect over Bluetooth.
Turn on Bluetooth and allow access. TeamSnap needs Bluetooth to find your camera. If you turned it off or declined the permission, you'll see an option to turn it on or open your settings as you’re connecting your Falcon to TeamSnap ONE.
Reset the connection. Turning your phone's Bluetooth off and back on can resolve many pairing issues. You can also reset the camera's Bluetooth by double-pressing the power button, then connecting again.

Your XbotGo Falcon doesn't show up in the list

If TeamSnap ONE is searching, but your camera never appears:

Confirm it's powered on, the power safety lock is unlocked, and it's close to your phone.
Confirm it isn’t connected to someone else’s phone. If it is connected to someone else’s phone, it won’t show up for you.
If you also use the XbotGo app, close it completely — do not just disconnect from it. An open XbotGo app can quietly hold onto the camera, which keeps TeamSnap ONE from finding it. Once it's fully closed, search again.
Keep the search running, or tap to check again — cameras are added to the list as they're found.

You can't connect to Wi-Fi or start streaming

Both devices need to be on the same network. Your phone and the camera must be on the same Wi-Fi network. If you see an alert that you can't control the Falcon, connect your phone to the network the camera is using, then continue.
Using a hotspot? If you pick your phone's personal hotspot for the camera, you're already on the same network — that's the simplest setup at a field with no Wi-Fi.
Wi-Fi won't connect. Double-check the password and that you're in range, then try again or choose a different network.
Stay in range while streaming. Keep your phone within about 20 yards of the camera once you're live. Beyond that, the stream can drop.

Your XbotGo Falcon isn't following the action well

The Falcon's tracking depends heavily on how it's set up before you start. If tracking is off or jumpy:

Confirm it's a tracked sport. The Falcon auto-tracks soccer, basketball, lacrosse, ice hockey, volleyball, flag football, tackle football, field hockey, rugby, and tennis. For sports like baseball, softball, wrestling, track and field, and cheerleading, tracking is intentionally turned off, and the camera holds a fixed view.
Set it up before you go live. Mount the camera at its final height and position, centered along the sideline, with a clear, unobstructed view of the whole playing area. Raising or moving it after tracking starts can throw it off.
Check your framing. Aim for roughly 40% of the frame above the field's far boundary and 60% below it. Tilting the lens too far down is a common cause of poor tracking. See Mount and position your Falcon camera.
Set your Bounding Box. Marking the playing area keeps the camera from following activity on a neighboring field or court. See How to set up the Bounding Box on TeamSnap ONE.
If it's not tracking at all, end the stream, let the camera return to its starting position, then start again.
Update firmware. If TeamSnap has offered a firmware update, installing it can resolve tracking and performance issues. Update when you're not about to stream, since you'll reconnect afterward.

The video cuts in and out, or looks pixelated

Try a lower stream quality. If viewers report choppy video, your connection may be too weak. Try switching to a lower quality.
Stay close to the camera. Keep your phone within about 20 yards if you are using a hotspot.
Limit the other activities you’re engaging in on your device. Avoid watching videos or picking up calls, and connecting other devices to your hotspot as it can affect the quality of your stream.
Check your battery. Performance can suffer as the battery runs low.

The stream ended on its own

If the camera loses power, loses its Bluetooth connection, or has a hardware issue mid-game, the stream ends, and you'll see that the camera disconnected. To keep going, reconnect the camera and start a new stream, or switch to a different source like your phone. Any footage captured before the drop is still processed into a replay.

Note: If you disconnected from the camera but chose to keep the stream running, you'll need to power off the camera or reconnect to it to end the stream.

Still need help?

If you've worked through the steps above and your Falcon still isn't cooperating, contact support (at xbotgo-support@teamsnap.com) and we'll help you sort it out.