Important Support Update

Update to Email-to-SMS Feature

TeamSnap was having some issues with our text alerts being delivered in a reliable manner, so we met with our messaging provider to discuss.  They recommended that we send all messages from one email address, instead of from each individual sender’s email address, just as we do for regular email messages.

What does this mean for you?  Our text alerts should now be delivered in a more reliable manner, however it is now a one-way text alert feature.  You will no longer be able to reply to the sender from the text that was sent.  UPDATE:  After hearing from our customers, we have added the sender’s mobile number, if available from TeamSnap, to the end of each message.  If you have a smartphone, you should be able to just press and hold to send a text message in reply.

Most Common Help Topics

  • How do I find my team?

    Visit our Find My Team page to see if you've already received an email invitation to join. If not, ask your coach/manager to send you an invitation. Even better, if a family member has already joined the team they can send you an invitation.

  • My spouse needs access to TeamSnap

    To add your spouse or other family member and give them access to your child’s team, log into your account at, click the New Family Member button, and make sure to grant Shared Access. Here's full instructions!

  • How do I start a new season for my team?

    It's pretty easy. We've got complete instructions on managing TeamSnap seasons here.

  • Why am I not receiving emails from my team?

    It could be a typo, your spam filter, or TeamSnap not set up properly for your email address. Here's everything you need to get your emails going!

  • How do I transfer my team to someone else?

    If you're no longer organizing or paying for your team, it's easy to transfer ownership to someone else so they can take over. Read the complete instructions on transferring a team here.

  • How can I ensure my team is receiving text messages?

    The most important thing is for everyone to set up their contact info with their correct mobile number and carrier. You can help them out by sending them this article on setting up SMS that gives full details.

  • How do I add my schedule to my Google or iCal?

    Look for the Subscribe/Export button when you log into your team on the web. We've got more detailed instructions on setting up TeamSnap for calendars right here.

Still can't find an answer to your question?

Open a support ticket and we'll take care of you.

Open a support ticket