Category: Account & Billing

• What payment methods do you accept? Can you take purchase orders? Can you invoice me? Can I pay with chickens, goats, or some other type of farm animal?

  We currently accept Visa, Mastercard, and American Express through our online presence. Unfortunately, we aren’t able to do invoices, accept PO’s, or take livestock in trade.

• What if I want to change plans?

  No problem — you can change plans at any time. Just click the “My Account” link at the top of the page and choose the plan you want.

• Are there any setup fees of any kind?

  Nope, just the flat monthly charge for your plan.

• Do I have to make a long-term committment? Can I pre-pay a year in advance?

  Nope — all our billing is month-to-month and you can cancel at any time. (…)

• Can my team try it before we have to pay for it? What about refunds?

  Absolutely. We offer a 30-day Free Trial so you can see how everything works and decide for yourself if TeamSnap is for you. (…)

• Does every player on the team have to pay a fee?

  Nope — there’s a flat monthly charge for the entire team (paid by the “Team Owner”) no matter how many players are on the roster. (…)

• How do I find my team when I go to www.teamsnap.com?

  You do have to be invited to join a team. When you are invited, you will receive an email with an invitation to join from your coach/manager. (…)

• The invitations to my teammates are getting caught in their spam filters. Can I send the invite through my own email account?

  Yes, if you click on the individual player page for each person in the Roster, you’ll see an “Activation Link”. Just copy that and paste it into an email that’s from you. (…)

• How do I delete a team?

  To delete a team, click on the “My Account” link in the top right-hand corner of your team site. The ensuing page will show you what teams you are associated with. (…)

• What do I do if I forget my username or password?

  You can go to the sign in page (https://go.teamsnap.com/login) and use the I forgot my username or password link. (…)

• I signed up on the site and it created a new team, but I wanted to join an existing team. How do I fix this?

  To join an existing team, you need to be sent an email with an invitation link. It sounds like you created the team rather than accepted an invitation to join a team. (…)

• I have forgotten my password, but the “Forgot username and password” link isn’t working.

  A couple of things might be happening:
  The email could be getting caught in your spam filter…so check there. (…)